Steve's Stuff

A random collection of my thoughts and other tidbits of information

Browsing Posts in Home Computing

I get asked a lot about how individuals should protect their computers from the rest of the internet. Whenever I turn it around and ask how these individuals protect their own machines, I get some very interesting answers in response! I want to explain just exactly what you need. In this case, more is not necessarily better.

At a minimum, you need two pieces of software: antivirus & firewall. Look at it this way: A firewall is your computer’s defense mechanism for fending off impending attacks. However, if something manages to sneak past the firewall, then your antivirus would kick in to save the day and remove the offender from your computer.

At this point, a very important concept needs to be mentioned. Never install or use more than one firewall on your computer, ever! Most times, multiple firewalls all working at the same time will conflict with each other. They operate in their little isolated view of the world. But at some point, they will get too close to each other and clash; nearly starting World War III! This creates a wonderful window for an attack to slip by unnoticed while the “armies” are busy fighting each other. So, again, I can’t stress this enough: Never install or use more than one firewall on your computer, ever!

Even though it goes against some schools of thought, I usually feel that antivirus & firewall software alone is enough for the typical PC. I don’t usually recommend more lifesaving measures such as specific anti-spyware, anti-malware, anti-rootkit, anti-_____, and the list goes on. This is because these tools typically operate by attempting to remove an attacker once it has already latched on to your precious files. They may not be able to 100% clear out the attacker and may need to continually and repeatedly continue to remove that attacker, hence slowing your PC. Another reason why I don’t recommend these pieces of software – if your computer has an attack nestled in and at home inside your PC, the only way you can truly be absolutely sure you have rid yourself of the pest is by completely erasing and reinstalling all of the software on your PC. Doing this is a drastic measure, but any other means of eradicating attacks against your PC may prove futile and you’ll end up needing to do this anyway. Find your local tech guru and he/she will (hopefully) be glad to help you on a Saturday if they know they can get a home cooked meal out of their day’s efforts!

So, what do I use myself? I use and recommend other individuals use one product on their home PCs: Norton Internet Security (NIS) 2010. I’ve used the Norton suite in the early 2000′s and started using it again in 2008. I have not been happier with another PC protection product! NIS 2010 is mainly a combination antivirus and firewall suite. However, NIS also includes a few bits to prevent and help rid your PC of the nasty spyware and malware that lurks out there on the internet. It’s the prevention that’s the best mechanism. NIS 2010 analyzes any applications you download to use and will prompt you if NIS feels you shouldn’t run the program because it looks like an attack. How cool! As careful as I am online, I have had NIS intervene once with an accidental spyware click. Phew! What’s also nice about NIS 2010 is that a single license applies for up to three PCs in your home. You’ll be able to use the same license for your desktop, laptop, and another computer; all for one price.

No matter which product(s) you choose, remember this law and you’ll be just fine: Install and use a single antivirus solution and a single firewall.

Has anyone noticed that warranties on home PCs (both laptops and desktops) have remained at a relatively constant price while the price of the PC it is protecting has dropped over time? When I helped my family buy a laptop last year, this struck me as a bit odd that a multi-year warranty would cost a quarter of the price of the new PC. Perhaps I didn’t quite remember warranties being that expensive? Well, I wanted to do some research to answer the question: Is the warranty on home PCs still worth it? Stated differently, what could you purchase (assuming labor costs were free) and replace in your computer for the same price as the warranty? I’m on a mission to find out.

Another reason I’m going to ask this question is that many friends and family members seem to be asking me whether or not the warranty is even worth it if they are only buying a $500 computer. I typically attempt to evaluate their scenario briefly before giving my advice. However, it sure would be nice to have some numbers to back up my ideas!

Since I don’t have forever to do this research, I’ll focus on the mid-range laptop model I helped my family buy this past year, updated with that model’s current specifications:

  • 15.6″ display (1366×768)
  • Windows 7 Home Premium 64-bit
  • Intel Core i3
  • 4 GB DDR3 Memory
  • 320 GB 7200 RPM SATA Hard Drive
  • 512 MB NVIDIA or ATI graphics
  • 8x DVD+/-RW
  • Webcam
  • Microphone
  • Wireless G Networking

Since I’m not focusing on prices, I’ll say that you can safely purchase this laptop from at least two companies for well under $1000!

Let’s look at the following types of in-home service warranties. The prices below are averages of what is offered by two different companies. Also, to make it interesting and because it’s a decent offering, let’s look into accidental damage protection. Note that most laptops will come with a one-year basic warranty and not everyone offered a one-year warranty with accidental damage protection.

# of years Without accidental
damage protection
With accidental
damage protection
2 $115 $189
3 $190 $264

Let’s draw some conclusions from this data. It seems that hard drives are the first thing to go in most PCs, especially laptops. Right now, you’ll pay about $50 for a similar hard drive. However, you will have to either install it yourself or pay to get it installed. Since the 2-year warranty is going for $115 (without accidental protection) on average, perhaps that would be worth it? There are many more things that can break on PCs besides the cheap stuff. Have you ever tried getting soda off of a laptop keyboard? It’s not fun.

Keep in mind that treating a PC with care does not always ensure it doesn’t break. I had a friend recently who treated his laptop very nicely, but over time, dust built up in the fan. It got clogged and stopping moving cool air effectively which caused the motherboard to overheat and burn itself, rendering the computer useless. Thankfully, he had purchased a four-year warranty. So, the several hundred dollars he may have spent to repair the machine remained in his wallet and a technician was out the next day with a new part.

When I started this post, I thought that prices were getting unreasonable. It really all comes down to circumstances. If you feel comfortable with basic PC repair and want to take a gamble on no major components failing after the first year, you might be alright without a warranty. However, if you just want your computer to get fixed if it breaks, it might be worth the peace of mind just to go for it depending on the price.